shopee店铺客服沟通不懂怎么回复？这里给你解答。为帮助新手卖家更好的回复客户，Shopee列出了以下买家的常见问题及回答方式（中英），仅供参考。
1 售前常见问题
①商品/商店细节相关
About product / shop details
您好！感谢您对我们商品的支持与信赖，您挑选的这款商品有尺寸，颜色等。
Hi, thank you for your interest in our product. Regarding what you asked,
②商品库存状态
Is this product available?
您好！目前此商品有现货颜色，款式，尺寸。
或十分抱歉，此商品暂时缺货。我们最新的库存将在<插入数量>天后到达。补货后我们会第一时间通知您。很抱歉造成您的不便。
Yes, the product is readily available in this
OR
Unfortunately, the product is temporarily out of stock. Our new batch of stock will arrive in
③退货事宜
Do you allow return after sales?
您好！感谢您的购买，如果您收到商品后与您的预期不符合，可以选择退货。期待您的下次光临。
Yes, we value customer experience highly and will allow product returns should you find the product unsatisfactory.
④折扣信息
Can the price of this product be lower?
您好！感谢您对我们商品的支持与信赖，商品的价格是固定的哦，但是如果您购买<插入数量>件以上，我们将给您提供少许折扣。
Hi, thank you for your interest in this product. Unfortunately, our price is fixed but we allow a price adjustment with minimum purchase of
2 售后常见问题
①已下单
I have placed an order. Please process it ASAP.
您好！感谢您对我们商品的支持与信赖，我们会尽快安排出货，您可以在购买清单里查看订单状态。
Hi, thank you for shopping with us. We are doing our best to fulfil customers’ orders in the shortest time possible. You may track your order in My Purchases
②订单状态
Where is my order?
您好！已经收到您的订单，我们会尽快安排出货。出货后大概可以在<插入数字>天后收到货。您可以在“我的购买”里查看订单状态。
Hi, your order has been received and is currently being processed. You should expect to receive your item in
③错误商品/商品有损毁
I have received a wrong / damaged product
您好！很抱歉对你造成的不便。麻烦您提供该商品的损坏部分的照片，我们将以最快的速度为您处理后续退货退款事宜，谢谢！
Thank you for your purchase. We are deeply sorry for the unfortunate incident. Can you send us a photo of the wrong / damaged product? We will send you a new item as soon as the return process is completed.
④商品有瑕疵
Why is the product quality so poor?
您好！很抱歉对你造成的不便。请您在订单详情页面选择申请退款/退货，并选择您要退货的商品和退货原因。我们将以最快的速度为您处理，谢谢。
Hi, we are deeply sorry that the product failed to meet your expectations. You may choose to return the product or request for a refund. We will take a close look into the matter.